Symptom
When configuring an approval/autoflow the operations "Contains" and "Does Not Contain" added in the condition has comma-separated values.
E.g. "Contain: 1,2,3" OR "Does Not Contain: 1,2,3"
Environment
- SAP Sales Cloud V2
- SAP Service Cloud V2
Cause
Currently, comma-separated multiple values in the same target attribute fields are not supported.
Resolution
- Remove any comma-separated multiple values from the target attribute in the approval/autoflow condition.
- For each desired value, add a separate condition row using the same source attribute.
- Apply the same operator ("contains" or "does not contain") to each row.
- Enter exactly one target value per row.
- Save and test the approval/autoflow to confirm it now initiates.
Keywords
autoflow not triggered, approval process, contains operator, does not contain operator, comma-separated values, multiple values, condition row, target attribute, sales cloud, service cloud, approval configuration, condition operator, approval rule, initiation failure, approval flow , KBA , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Problem
SAP Knowledge Base Article - Public