SAP Knowledge Base Article - Public

3774758 - Not possible to use “Contains” and “Does Not Contain” operations with comma-separated values in an Approval/Autoflow

Symptom

When configuring an approval/autoflow the operations "Contains" and "Does Not Contain" added in the condition has comma-separated values.
E.g. "Contain: 1,2,3" OR "Does Not Contain: 1,2,3"

Environment

  • SAP Sales Cloud V2
  • SAP Service Cloud V2

Cause

Currently, comma-separated multiple values in the same target attribute fields are not supported.

Resolution

  1. Remove any comma-separated multiple values from the target attribute in the approval/autoflow condition.
  2. For each desired value, add a separate condition row using the same source attribute.
  3. Apply the same operator ("contains" or "does not contain") to each row.
  4. Enter exactly one target value per row.
  5. Save and test the approval/autoflow to confirm it now initiates.

Keywords

autoflow not triggered, approval process, contains operator, does not contain operator, comma-separated values, multiple values, condition row, target attribute, sales cloud, service cloud, approval configuration, condition operator, approval rule, initiation failure, approval flow , KBA , CEC-CRM-APR , Approvals for SAP Sales/Service Cloud , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions