3774931 - Blue blank page is displayed after login to SAP Analytics Cloud (SAC) on CN40 in certain regions

• After successful login to SAP Analytics Cloud (SAC) on CN40, a blue blank page appears and the home page does not load. 
• In HAR file, the HTTP request to either of the following URLs doesn't return any response (either response header nor response content)
  • https://assets.sapanalyticscloud.cn/production/uiAssets-<version>/uiAssets/build-manifest.json
  • https://assets-tencent.sapanalyticscloud.cn/production/uiAssets-<version>/uiAssets/build-manifest.json
• In Console log of Development tool, the following error could be observed:
     Device API logging initialized - DEVICE
     orcaBaseHelpers.js:632 Could not get the manifest file: 0
    orcaBaseHelpers.js:635 
    GET https://assets-tencent.sapanalyticscloud.cn/production/uiAssets-<version>/uiAssets/build-manifest.json net::ERR_CONNECTION_RESET
• Directly opening the manifest URL in a browser fails on both desktop and mobile devices

• SAP Analytics Cloud, Enterprise Edition
• AliCloud (CN40) datacenter
• Certain regions in China

1. Try to access any SAC tenant running on CN40.
2. Enter credentials in logon page.
   => After successful authentication and redirecting back to SAC, blue blank page is displayed and home page cannot be loaded.

The UI assets manifest at https://assets-tencent.sapanalyticscloud.cn/production/uiAssets-<version>/uiAssets/build-manifest.json is not reachable from the affected regions  (not only your company but also the whole location - maybe city or province), preventing the application from loading required resources.

• Please run the following command to identify which network layer would be the cause:

• If either of them fails, this indicates a local network or ISP-level reachability issue to assets-tencent.sapanalyticscloud.cn. Please engage your internal IT team to coordinate with the local ISP to restore normal access so that https://assets-tencent.sapanalyticscloud.cn/production/uiAssets-<version>/uiAssets/build-manifest.json is accessible from browsers. After access is restored, log in to SAC again and confirm the home page loads successfully.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
• Search for SAP Analytics Cloud content using Google or Bing:
  
  • https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud > Learning > Data Connections
• Need More Help? Contact Support or visit the solution finder today!

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