Symptom
When attempting to add a Sales Kit product to a contract, the system displays the following error:
"Products with item group Sales Kit not supported (KBA: 3216002)."
Environment
SAP Business ByDesign
Reproducing the Issue
- Navigate to the Sales Order work center.
- Select the Contracts view.
- Open the contract ABC (ABC represents the Contract ID).
- Navigate to the Items tab.
- Add the Sales Kit product XYZ and press Enter (XYZ represents the Sales Kit ID).
- The following error message is displayed:
Error: Products with item group Sales Kit not supported (KBA: 3216002).
Cause
Sales Kit products are currently not supported in Contracts.
Resolution
Currently this is the standard system design.
If desired, a new Improvement Request can be submitted on the SAP Customer Influence website. This way the Business ByDesign development team can check and further evaluate the feasibility to implement such feature in the system.
See Also
KBA 3216002 - Error: Item XX: Products with item group XYZ not supported
Keywords
Sales Kit, Contracts, Products, Products with item group Sales Kit not supported , KBA , SRD-CRM-ORD , Orders & Contracts , Problem
SAP Knowledge Base Article - Public