SAP Knowledge Base Article - Public

3774948 - Sales Kit is Not Supported in Contracts

Symptom

When attempting to add a Sales Kit product to a contract, the system displays the following error:

"Products with item group Sales Kit not supported (KBA: 3216002)."

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the Sales Order work center.
  2. Select the Contracts view.
  3. Open the contract ABC (ABC represents the Contract ID).
  4. Navigate to the Items tab.
  5. Add the Sales Kit product XYZ and press Enter (XYZ represents the Sales Kit ID).
  6. The following error message is displayed:

Error: Products with item group Sales Kit not supported (KBA: 3216002).

Cause

Sales Kit products are currently not supported in Contracts.

Resolution

Currently this is the standard system design.

If desired, a new Improvement Request can be submitted on the SAP Customer Influence website. This way the Business ByDesign development team can check and further evaluate the feasibility to implement such feature in the system.

See Also

KBA 3216002 - Error: Item XX: Products with item group XYZ not supported 

Keywords

Sales Kit, Contracts, Products, Products with item group Sales Kit not supported , KBA , SRD-CRM-ORD , Orders & Contracts , Problem

Product

SAP Business ByDesign all versions