SAP Knowledge Base Article - Preview

3775314 - Recent Invoices Classification in Customer Insights for Sales Cloud Version 2

Symptom

It may be observed that an invoice displayed in the Customer Insights card for Sales Invoices is classified as "Open" even though the billing date and payment terms suggest it should appear as "Overdue."


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Environment

  • SAP Sales Cloud Version 2
  • SAP Sales and Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions

Keywords

 Customer Insights, Sales Invoices, Open Invoice, Overdue Invoice, NetDueDate, Invoice Classification, API, Payment Terms, Open Items, SAP S/4HANA, SAP Sales Cloud Version 2, SAP Integration Suite, CPI, Accounts, Key Metrics, Recent Invoices , KBA , CEC-CRM-INS , Embedded Insights for SAP Sales/Service Cloud , Problem

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