SAP Knowledge Base Article - Preview

3775474 - Emails are not received although it shows sent in Email Services - Onboarding

Symptom

  • In Email Service >> Email status, the status of a notification shows Sent.
  • However, notification emails are not being received by the responsible group participants or candidates. 


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

welcome email not delivered, email services sent,candidate email not received, sent but not received, external user welcome message, email delivery, , KBA , LOD-SF-OBX-EML , Notifications , Problem

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