3775474 - Emails are not received although it shows sent in Email Services - Onboarding

• In Email Service >> Email status, the status of a notification shows Sent.
• However, notification emails are not being received by the responsible group participants or candidates. 

SAP SuccessFactors Onboarding

1. Configuration issue in customer's email server.
2. Email is discarded.

1. Please check your email server following KBA 2087468 - Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allowlists. 

2. Please find the below generic recipient pattern that will be discarded internally in the email infrastructure.

  Regex (.*) meaning any characters, so any recipients starting with dummy@anydomain will be ignored along with the other recipients in the same message.

 Similarly, any recipient for the @example.com domain will be discarded and so on. This is the generic list for all the DCs.

/^.*@example\.com$/ discard

/^.*@test\.com$/ discard

/^.*@.*\.test\.com$/ discard

/^.*noemail.*@.*$/ discard

/^.*test.*@.*$/ discard

Please remove the email address with above pattern from receipents.

@Support engineer, please check internal memo for more troubleshooting steps.

• KBA 2087890 - Top Reasons Why Email Notifications Are Not Sent or Received. Basic Troubleshooting - HCM Suite - SAP for Me 
• KBA 2087468 - Emails Blocked or Not Delivered Due to Spam Filters, Spoofing, Bombing (mass mail), IP Address Allowlists.

welcome email not delivered, email services sent,candidate email not received, sent but not received, external user welcome message, email delivery, , KBA , LOD-SF-OBX-EML , Notifications , Problem