3775539 - Price elements DPG3/DPG4/DPG5 displaying inactive and statistical at the service contract item level - SAP S/4HANA Cloud Public Edition

Discount conditions (for example, DPG3/DPG4/DPG5) display as statistical/inactive in the "Price Details" for a service contract item even though the correct discount is applied and the net value is calculated correctly. However, it is active at the billing request line level.

SAP S/4HANA Cloud Public Edition

This is the system design that item categories for the service contract items are all statistical. Actual billing relevance is at the billing request line level. Conditions and condition values on billing request lines will be forwarded to the subsequent billing documents, while taxes will be redetermined. Hence, price details should be checked at the billing request line level rather than at the item level.

• Verify pricing at the billing request line level for Service Contract items.
• Use the billing request line pricing details to confirm which discount condition is active.

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