3775554 - Organizational Update Custom Card Displays Default Content Instead of Configured Country-Specific Content on the Latest Home Page

• Organizational update custom card on the latest home page displays the default content instead of the expected country-specific content configured via business rules.
• Business rule evaluation returns no matching rule for the custom card scenario, causing fallback to default content.

SAP SuccessFactors HCM Suite

1. Log in to the instance.
2. Navigate to the latest home page.
3. Locate the organizational update custom card configured with rule-based content.
4. Open the card content (popover).
5. Observe that default content is displayed instead of the country-specific content defined by the business rule.

The business rule for the affected card referenced a transient field (jobInfo.country_of_company). This field is derived from legal entity in background processing and may be empty when the rule runs, resulting in no rule match and a fallback to default content. The correct field (jobInfo.company.countryOfRegistration) was used in another working scenario.

1. Open the rule assigned to the affected custom card (custom card rule scenario).
2. Replace any condition referencing jobInfo.country_of_company with jobInfo.company.countryOfRegistration (country from the legal entity).
3. Align conditions with other working rules that already use jobInfo.company.countryOfRegistration.
4. Save and validate the rule.
5. Refresh the home page and retest with a user who meets the rule conditions to confirm that the country-specific content is shown.

• KBA 3352653 - Setting Up a Custom Card with Business Rules
• Community Explanation of country_of_company vs. company.countryOfRegistration behavior

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