3775601 - Survey fails to open via Custom quick link in mobile app with error "This link is not available via a mobile device" in SuccessFactors learning

When accessing Learning via a custom Quick Link in the mobile app and opening an assigned survey, the app shows the error: "This link is not available via a mobile device". While the same survey opens successfully when navigating via the standard Learning entry point in the mobile app.

SAP SuccessFactors Learning

1. In Admin tools, go to Manage Home Page > Quick Links and create a custom Quick Link that points to the Learning Home page.
2. On the mobile app, navigate via the standard Learning entry point and open an assigned survey; the survey launches as expected.
3. On the mobile app, go to Browse > select the custom Learning Quick Link > open the same assigned survey; the app shows: "This link is not available via a mobile device".
4. Repeat steps in a web browser; the survey opens successfully in both navigation paths.

• The fix to the Quick Link navigation will be released with the July app update.
• As a temporary workaround, we recommend using the application's standard module navigation, which performs the same function.

• KBA: 0003330935 - Embedded Links in Custom Cards and Custom Quick Actions Not Working on Mobile App
• KBA: 0002089418 - Quick Links and Deep-Linking within the SuccessFactors Application
• Jira: [MOB-117425] iOS: Deprecate My Assignments screen - SAPJIRA

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