Symptom
- An "Internal error" occurs when trying to add a record
- The issue is specific to the latest people profile and does not occur in legacy people profile
"Image / Data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental"
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Navigate to People Profile
- Search for the MDF card
- Try to add a record (child record)
- The error is shown: "Internal Error"
Cause
- This is a corner case that only occurs when field criteria reference a Foundation Object
- Other field types and configurations are not affected
Resolution
- This will be fix in the 2h 2026 release
- For date of release see Product Release and Road Map Information
- Workaround:
- Please use the PP3 version of the affected card
See Also
- KBA 2287729 - Object Association Field Criteria FAQ and Troubleshooting - Employee Central
- SAP Help Portal - SAP SuccessFactors Product Release & Road Map Information
- KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs
- SAP Help Portal - SAP SuccessFactors Patches Knowledge Base
Keywords
KI2605, INC28754345 , KBA , LOD-SF-MDF-PPX , MDF on New People Profile , LOD-SF-EC , Employee Central , Known Error
Product
SAP SuccessFactors HCM Core 2605
SAP Knowledge Base Article - Public