SAP Knowledge Base Article - Public

3775738 - Error "Order blocking reason AB does not exist" when replicating Business Partner to Sales and Service Cloud V2

Symptom

When replicating the Business Partner from S/4HANA (or ERP) to Sales and Service Cloud V2 the error "Order blocking reason AB does not exist" appears (where AB is a generic ID).

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP Sales Cloud and SAP Service Cloud Version 2 integration with S/4HANA
  • SAP Sales Cloud and SAP Service Cloud Version 2 integration with ERP

Reproducing the Issue

  1. Click on the user icon.
  2. Go to the System Settings.
  3. Go to the All Settings tab.
  4. Search an open Integration > Message Monitoring.
  5. Filter by inbound message for Business Partner with error.

Cause

The error is due to the missing Value Mapping for Order Blocking Reason on Sales and Service Cloud version 2.

Resolution

To resolve the error, please maintain the Value Mapping for Order Blocking Reason following the steps below:

  1. Click on the user icon.
  2. Go to the System Settings.
  3. Go to the All Settings tab.
  4. Search an open Integration > Value Mapping
  5. Click on the "+" icon
  6. Select the Mapping Group 
  7. Select the Name Value as Order Blocking Reason
  8. Set Parent Mapping Group, Rule for Missing Mapping and Save it.

Keywords

Sales Cloud, Service Cloud, version 2, SSC, V2, SSC V2, Order Blocking Reason, Blocking Reason, Value Mapping, Business Partner from S/4HANA, Business Partner, S/4HANA, ERP. , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions