Symptom
When replicating the Business Partner from S/4HANA (or ERP) to Sales and Service Cloud V2 the error "Order blocking reason AB does not exist" appears (where AB is a generic ID).
Environment
- SAP Sales Cloud and SAP Service Cloud Version 2
- SAP Sales Cloud and SAP Service Cloud Version 2 integration with S/4HANA
- SAP Sales Cloud and SAP Service Cloud Version 2 integration with ERP
Reproducing the Issue
- Click on the user icon.
- Go to the System Settings.
- Go to the All Settings tab.
- Search an open Integration > Message Monitoring.
- Filter by inbound message for Business Partner with error.
Cause
The error is due to the missing Value Mapping for Order Blocking Reason on Sales and Service Cloud version 2.
Resolution
To resolve the error, please maintain the Value Mapping for Order Blocking Reason following the steps below:
- Click on the user icon.
- Go to the System Settings.
- Go to the All Settings tab.
- Search an open Integration > Value Mapping
- Click on the "+" icon
- Select the Mapping Group
- Select the Name Value as Order Blocking Reason
- Set Parent Mapping Group, Rule for Missing Mapping and Save it.
Keywords
Sales Cloud, Service Cloud, version 2, SSC, V2, SSC V2, Order Blocking Reason, Blocking Reason, Value Mapping, Business Partner from S/4HANA, Business Partner, S/4HANA, ERP. , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem
SAP Knowledge Base Article - Public