SAP Knowledge Base Article - Public

3775765 - Biographical Information - Portlet is not visible for some/all users -1H2026

Symptom

When localised biographical information is added, biographical info card fails to load in Latest People Profile for some/all users.

Environment

SuccessFactors Employee Central 2605

Reproducing the Issue

  1. Log in to the instance and search for any user/impacted user.
  2. Navigate to Personal Data.
  3. Observe Biographical portlet is not visible, despite permissions being granted.

Cause

Known issue.

Resolution

This is a known issue and the problematic code in LocalizedBiographicalInfoConfigProvider.setInstanceMeta will be fixed in 2611 version.

Workaround:

As a workaround for the current version, please:

  • Remove fields that are not enabled from the BCUI configuration OR
  • Enable all fields in Localized Biographical Information

Keywords

INC26664624, ECT-272641, Localized Biographical Information, permission, personal data, visibility, people profile, 1h2026 , KBA , LOD-SF-EC-PER-BIO , Biographical Info - Config, Rules, RBP, UI , Known Error

Product

SAP SuccessFactors HCM Core 2605