SAP Knowledge Base Article - Preview

3775842 - End Customer Role Selection in Involved Parties Popup Causes Form Reset and Empty Dropdown

Symptom

When adding an Involved Party to a Service Ticket, selecting the role End Customer in the Add popup causes the form to reset. All fields are cleared, the Role field becomes empty, and clicking it again shows no available options — making it impossible to manually assign an End Customer.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

end customer, party role, involved parties, service ticket, ticket party, cannot add party, role field empty, name field disappears, value help empty, party determination, end customer role, service request, cloud for customer, determination correction , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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