Symptom
Customer observes inactive or locked users being counted, or expects them to be excluded, from the SAP IAG license metric calculation.
Questions typically arise around why inactive users still appear in the Maintain User Data tile, or why locked users are not automatically excluded like expired users are.
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Environment
SAP Cloud Identity Access Governance
Product
Keywords
IAG license metric, IAG licensing, license consumption IAG, IAG named user count, IAG user count license, inactive users license, locked users license, expired users license, locked user count, inactive user Maintain User Data, user status license impact, locked account license metric, Maintain User Data tile, Maintain User Data license, IAG dashboard user count, license metric calculation IAG, exclude locked users, exclude users from license, user filtering IAG, filter users repository sync, user group IAS filtering, repository synchronization filter, BAdI user filtering, BAdI ECC S4HANA user sync, why are locked users counted, why inactive users still showing, reduce IAG license count, IAG license position, user sync license impact , KBA , GRC-IAG-CFG , IAG Configurations and Administration , GRC-IAG-AR , Access Request Service , Problem
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