SAP Knowledge Base Article - Public

3776179 - Offboardee Return Asset Task Fails to Load - Onboarding

Symptom

Page for fails to load for Offboardees when they click on the Return Asset card from the Home Page

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Sign in as the offboardee.
  2. Click on the Return Assets task card from the Home Page
  3. Observe that the Return Assets page remains stuck in an infinite loading state and does not load successfully.

Cause

The permission for Employee Data > Employee Profile > Status was not granted in the relevant role, which prevented the offboarding task page from loading.

Resolution

Ensure that permissions for  Equipment Type, Equipment Type Value, and Asset Task under Onboarding or Offboarding Object Permissions, along with Employee Data > Employee Profile > Status is granted.

See Also

3109855 - Review Offboarding Data Information tile keeps loading - Onboarding

Keywords

offboarding, return assets, to-do, infinite loading, loading loop, asset return task, offboardee, offboarding tasks, employee profile status, role-based permissions, rbp, status field, page not loading, task not loading , KBA , LOD-SF-OBX-OFT , OFB Tasks , Problem

Product

SAP SuccessFactors Onboarding