Symptom
Page for fails to load for Offboardees when they click on the Return Asset card from the Home Page
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Sign in as the offboardee.
- Click on the Return Assets task card from the Home Page
- Observe that the Return Assets page remains stuck in an infinite loading state and does not load successfully.
Cause
The permission for Employee Data > Employee Profile > Status was not granted in the relevant role, which prevented the offboarding task page from loading.
Resolution
Ensure that permissions for Equipment Type, Equipment Type Value, and Asset Task under Onboarding or Offboarding Object Permissions, along with Employee Data > Employee Profile > Status is granted.
See Also
3109855 - Review Offboarding Data Information tile keeps loading - Onboarding
Keywords
offboarding, return assets, to-do, infinite loading, loading loop, asset return task, offboardee, offboarding tasks, employee profile status, role-based permissions, rbp, status field, page not loading, task not loading , KBA , LOD-SF-OBX-OFT , OFB Tasks , Problem
SAP Knowledge Base Article - Public