3776200 - Purchase requisition flexible workflow does not start intermittently; approval is not determined and Approval tab is missing - SAP S/4HANA Cloud Public Edition

• The flexible workflow for purchase requisitions does not start for some purchase requisitions.
• No approver is determined, and no workflow instance is created.
• The Approval tab is not displayed in the purchase requisition.
• The issue occurs intermittently, although the workflow configuration remains unchanged.
• No error message is displayed.

SAP S/4HANA Cloud Public Edition

1. Configure the purchase requisition flexible workflow with required preconditions and approvers.
2. Create a purchase requisition; the workflow starts and the Approval tab is visible.
3. Create another purchase requisition with similar data and conditions.
4. Observe that the workflow does not start, no approver is determined, and the Approval tab is missing.

The scenario-based (overall release) workflow for purchase requisitions was not enabled for the document type being used, while it was enabled for another document type. Requisitions created with the non-enabled document type did not start a workflow, creating the impression of intermittent behavior.

1. In the configuration for purchase requisition approvals, enable the scenario-based workflow for the relevant document type used by the business.
2. Ensure there is at least one active workflow in the Manage Workflows for Purchase Requisitions app that meets the intended start conditions.
3. Create a new purchase requisition with the enabled document type and verify that the Approval tab appears and the workflow starts.
4. Repeat with additional test data to confirm consistent behavior across requisitions.

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