3776368 - Concurrent employees clicking application profile link in email notification and will return authorization error - Recruiting Management

Email notification URL link to the job application profile returns authorization error instead of opening the application when clicked by concurrent employees.

Error message: "The requested operation is not available. This problem is due to the following reason(s): You are not authorized to access the functionality you have requested. If you continue to experience problems, please contact your administrator."

SAP SuccessFactors Recruiting Management

1. User receives a recruiting email notification containing [[APPLICATION_PROFILE_URL]] tag.
2. Click the URL link.
3. Observe the error message: "The requested operation is not available. This problem is due to the following reason(s): You are not authorized to access the functionality you have requested. If you continue to experience problems, please contact your administrator."

The user has multiple employments, and the primary employment lacks required Recruiting permissions. Deep-link access from the email authenticates against the primary employment and does not switch context to the secondary employment that has the Recruiting role.

Confirm necessary Recruiting permissions and appropriate Recruiting role assigned to user's primary employment.

Recruiting Management, RCM, email notification, link, application profile, url, [[APPLICATION_PROFILE_URL]], token, permission error, not authorized, multiple employment, concurrent employment, primary employment, recruiting permissions, role-based permissions, deep link, recruiting operator, email template , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem