3776375 - Older pending CPM feedback request cards not showing on For You Today Card section in Home Gage

• Not all pending Continuous Performance Management (CPM) Feedback Requests appear as cards in the For You today section on the Latest Home Page.
• The Feedback Requests report shows more pending items than the number of cards displayed on the Home Page.
• When proxying as the requester, the corresponding request still appears under Requests Sent with Pending status.
• No error message is shown.

SAP SuccessFactors Performance & Goals

1. Sign in and proxy as a user who has multiple pending CPM Feedback Requests.
2. On the Home Page, check the For You today section and note the number of Feedback Request cards displayed.
3. Run the “Feedback Requests” story/report and compare the total number of pending requests with the number of cards shown on the Home Page.
4. Optionally proxy as the requester and verify the request appears under Requests Sent with Pending status.
5. Note that all the Feedback Requests that do not show on the For You Today Card section are older requests.

A background deletion job removes Feedback Request cards after they are marked for deletion. The deletion is determined by delete_after_utc in the database, which is set to 395 days from the time the card was sent to the Card Service from the To-Do component. Older pending requests can therefore remain pending in CPM/reporting but no longer appear as Home Page cards.

Continuous Performance Management on the Home Page

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