SAP Knowledge Base Article - Preview

3776414 - Activity Workflow Field Remains Blank when creating activities from a service call workflow type

Symptom

  • When creating a Service Call and selecting a workflow, the associated Activity fails to inherit the workflow.
  • A Business Rule designed to assign service workflows to activities executes successfully, but the activity's workflow field remains blank.



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Environment

  • SAP Field Service and Asset Management
  • FSM Business Rules

Product

SAP Field Service and Asset Management 1.0

Keywords

activity workflow blank, service call workflow type, activity udf, udf workflow, business rules, activity creation, workflow mapping , KBA , CEC-SRV-FSM-BR , FSM Business Rules , CEC-SRV-FSM , Field Service Management , How To

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