3776427 - Internal error when opening Offboarding custom task- Onboarding

Offboarding custom task is throwing an error message: 'Internal error' when offboardee click to open the task.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

1. Go to the Home Page.
2. Click on the task Homepage Card to open a custom Offboarding task.
3. Observe that the system shows the message: “Internal error”.

The MDF object definition referenced by the custom Offboarding task is not found in the MDF data model due to a change in the Custom Object code.

1. Review the custom Offboarding task configuration and identify the referenced MDF object.
2. In Configure Object Definitions, verify that this MDF object exists and is active.
3. Run the “MDF Object Definition to DB Sync” job (or confirm it is scheduled and completes successfully) to ensure MDF definitions are synchronized to the database.
4. If the task assigned to the offboardee references an incorrect or outdated object name, the offboarding process needs to be canceled and restarted.
5. Retest by opening the custom Offboarding task for an affected user.

• KBA 3406250 - Offboarding Custom Task Error - Onboarding
• KBA 3617913 - Internal error when completing custom New Hire Tasks

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