Symptom
When a new quote is created, the sales organization determination ignores the configured sales organization visibility rules and always selects the globally configured default sales organization.
Environment
SAP CPQ
Reproducing the Issue
- In Setup under sales area for sales organizations, for example set global default sales organization to '0100'.
- For sales organization visibility, set a visibility rule that limits the user to a specific sales organization for example '1300'.
-
Verify that, for the affected user, only sales organization 1300 is visible.
- Exit setup.
- Create a new project/quotation.
- Check the pre-populated sales organization on the newly created quote.
- The quote is created with sales organization 0100, which is configured as the global default, even though it is not available to the user according to the configured sales organization visibility rule.
Cause
- Bug in application.
- Sales organization determination applies the configured default without respecting sales organization visibility results.
Resolution
A code fix is planned for the SAP CPQ 2611 release tentative.
See Also
- Refer to: KBA 3487591 - Known Issues in SAP CPQ
- Refer to: KBA 3283912 - Bug in Application
- Refer to: KBA 3289626 - Release Notes for SAP CPQ
Keywords
sales organization visibility, default sales organization, visibility rules ignored, quote defaulting, sales area, selection logic, market visibility behavior, pre-populated sales org, cpq 2611, product defect, determination logic, restricted sales organization, unauthorized default, sales org defaulting, cpq quotes , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
SAP Knowledge Base Article - Public