3776882 - Duplicate E-Mail Addresses Created During Business Partner Replication

In the standard integration between SAP Sales/Service Cloud V2 and SAP S/4HANA Public Cloud, a Business Partner may end up with duplicate e-mail address entries after replication.

This typically occurs under the following conditions:

• The Business Partner contains multiple addresses (for example, a default address and a billing address).
• An e-mail address exists on one of the addresses with an E-mail Note/Comment (for example, EDOC_DE).
• A new piece of data (such as an Identification Number) is created in SAP Sales/Service Cloud V2.
• The Business Partner is replicated back to SAP S/4HANA Public Cloud.

After replication:

• The same e-mail address appears twice under the address.
• Both entries contain the same E-mail Note/Comment.
• The duplicate e-mail entry is not present in the inbound payload.

The issue is generally not observed when only existing data is modified.

SAP S/4HANA Cloud Public Edition

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