SAP Knowledge Base Article - Preview

3776882 - Duplicate E-Mail Addresses Created During Business Partner Replication

Symptom

In the standard integration between SAP Sales/Service Cloud V2 and SAP S/4HANA Public Cloud, a Business Partner may end up with duplicate e-mail address entries after replication.

This typically occurs under the following conditions:

  • The Business Partner contains multiple addresses (for example, a default address and a billing address).
  • An e-mail address exists on one of the addresses with an E-mail Note/Comment (for example, EDOC_DE).
  • A new piece of data (such as an Identification Number) is created in SAP Sales/Service Cloud V2.
  • The Business Partner is replicated back to SAP S/4HANA Public Cloud.

After replication:

  • The same e-mail address appears twice under the address.
  • Both entries contain the same E-mail Note/Comment.
  • The duplicate e-mail entry is not present in the inbound payload.

The issue is generally not observed when only existing data is modified.


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Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

duplicate email, business partner, email note, EDOC_DE, replication, sales cloud v2, c4c integration, s/4hana cloud public edition, billing address, address usage, email duplication, inbound payload, mapping, communication arrangement, e-document , KBA , LO-MD-BP-2CL , Business Partners for Public Cloud , Problem

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