SAP Knowledge Base Article - Public

3777102 - Required field error on Reimagined Candidate Experience for background element despite value being maintained for that field - SAP SuccessFactors Recruiting

Symptom

When the Reimagined Candidate Experience is enabled and a candidate attempts to submit their application they will face an error: "[Field Label] field is required" despite a value being maintained for that background element field.

Environment

SAP SuccessFactors Recruiting Management 

Reproducing the Issue

  1. Access the External Careers site
  2. Complete all required fields in each of the sections and proceed.
  3. On the Review step, click Apply.
  4. Observe the error: "[Field Label] field is required."

Cause

After investigating this issue, our engineering team have confirmed that this issue is caused by a Field ID containing the substring "id" e.g. "didReview". Because of this, the mandatory field was not included in the application request, preventing candidates from successfully submitting their application.

Resolution

Our recommendation here is that when configuring Background Element data field IDs in the Candidate Profile XML template, please avoid using "id" as part of the field ID. Instead, use a naming convention that does not include the substring "id" to prevent similar issues.

See Also

3675104 - Background element required attribute not respected when using Candidate Experience

Keywords

reimagined candidate experience, rce, did you graduate, required field error, education details, background element, data-field id, picklist yesno, application submission error, candidate profile template, recruiting management, rcm, field validation, apply flow, cx_apply , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting 2605