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SAP Knowledge Base Article - PreviewSymptom
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions
Keywords
sms transcript, case timeline, interaction, service cloud v2, timeline configuration, sms not linked, sms not saved, agent desktop, inbound sms, cti, call log, email, manual add, case association, standard behavior , KBA , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , Problem
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