Symptom
When a user selects response options (e.g., multiple-choice answers) during the Mentoring matching process, not all matching criteria are displayed on the screen. Some criteria appear to be cut off, hidden behind other elements, or not scrollable, making it impossible for the user to see the full list of matches.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Mentoring
Reproducing the Issue
- Go to Development Tab
- Select Mentoring
- Sign Up as Mentee in a Mentoring Program
- Join the Program
- Select many options in the questions
- Click Show Recommended Mentors to see the issue
- There is a bar to scroll down, but it is cutting the information, it's not possible to see the "x more button"
Cause
The issue is caused by UI5 component upgrade in 1H2026.
Resolution
The fix for this issue is planned to be deployed on 2H 2026 release.
For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.
See Also
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
mentoring issue, mentoring error, matching issue, show mentors, cutting text, mentoring problem, more button, mentoring button, show more, KI1H2026, CDP-33873 , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , Known Error
SAP Knowledge Base Article - Public