SAP Knowledge Base Article - Preview

3777403 - Autoflow Email notifications incorrectly use default template language for Cases

Symptom

  • Language not determined in autoflow email notifications for cases created from email.
  • Notifications are sent only in the default language maintained at the email template, not in the case or customer language.
  • The issue occurs only for cases created from inbound email; manual case creation works as expected.


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Environment

SAP Service Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

autoflow, email notification, language determination, default language, case language, recipient language, multilingual template, email templates, inbound email, service cloud v2, template variant, employee language, mixed recipients, case created from email, notification language , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , CEC-CRM-AFL , Autoflow for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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