SAP Knowledge Base Article - Preview

3777460 - Web Intelligence Rich Client fails to login on remote laptops.

Symptom

  • When attempting to log in to Web Intelligence Rich Client while connected through a VPN, users experience the following issues:

    • The authentication options disappear from the login page.
    • The following error message is displayed:
      "Account information not recognized: could not reach 'vci-businessobjects (J2EE Portal)'. Specify the correct host and port and check for network issues."


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.3 Support Package 05
  • Web Intelligence Rich Client

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

webi, rich client, vpn, access issue, client tool , KBA , BI-RA-WBI , Web Intelligence , Problem

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