3777555 - Merging two cases is not supported

Agent want to merge 2 cases via, for example, email or CTI

SAP Service Cloud Version 2

N/A

The standard product currently does not provide a function to merge two cases (unlike account merge).

Please kindly check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/sap/ino/#/campaign/3766

• Refer to: New Customer Request for Additional Feature or Function in SAP standard software.
• Refer to: Customer Influence: SAP Service Cloud.

service cloud v2, case merge, CTI, api-created case, email threading, case management, consolidation , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem