3777557 - Family mdf import (ftp) job fails with status_marked_rollback and mdfeventsconfig errors on familyentity

• A Family MDF import job that runs via SFTP in Provisioning fails consistently.
• Error: Transaction cannot proceed: STATUS_MARKED_ROLLBACK
• Error: Failed to get MDFEventConfigData for objectType FamilyEntity. Error: MDFEventsConfigServiceImpl: Exception while retrieving record from data base for MDFEventsConfig
• Import through the UI (Import and Export) appeared to work while the Provisioning job failed.

SAP SuccessFactors Job profile builder

1. Prepare a FamilyEntity CSV/MDF file (for example, trim to a smaller set of records for testing).
2. Upload the file to the SFTP location consumed by the MDF Data Import (FTP) job.
3. In Provisioning, open Scheduled Job Manager and locate the MDF Data Import (FTP) job for FamilyEntity.
4. Run the job.
5. After approximately 10–15 minutes, observe the job status changes to Failed.
6. Review the job details/logs and note errors including STATUS_MARKED_ROLLBACK and MDFEventsConfigServiceImpl retrieval errors for FamilyEntity.

The issue is related to JobProfiles mapped to the roles for these families being in workflow (draft/pending approval). Because family-to-role-to-job profile mappings are synchronized, saving FamilyEntity fails while any associated job profile is in workflow.

1. Review the FamilyEntity import file and note all referenced roles.
2. For each referenced role, identify the associated job profiles.
3. Verify the status of each associated job profile; ensure none are in draft or pending workflow.
4. Complete, approve, or cancel any pending job profile workflows so that profiles are active.
5. Re-run the MDF Data Import (FTP) job for FamilyEntity.
6. Note: Importing via MDF Import/Export UI or via Provisioning uses the same internal “family save” logic and validations; both paths require associated job profiles not be in workflow.

• refer to: Employee Central overview (MDF objects)

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