3777559 - Background App Refresh Option is Missing or Not Available on iOS/iPadOS Devices - SAP service and asset manager

When navigating to the native iOS/iPadOS settings menu to manage background options, the SAP Service and Asset Manager (SSAM) application - including both standard and custom branded clients - is missing from the configuration list.

• The toggle option is expected to appear under Settings > General > Background App Refresh, but the application is entirely absent.

• The application fails to execute automated synchronization cycles or process network data tasks while minimized or closed.

• This occurs even if the backend mobile application parameter for periodic auto-synchronization is active.

SAP Service and Asset Manager (SSAM) all version

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