3777574 - Work Order Status Stuck in PCNF or Clock In Option Disappears for Multi-User Allocation in Assignment Type 4 – SAP Service and Asset Manager

When multiple technicians or personnel numbers (PERNRs) are assigned to the same single Work Order operation under Assignment Type 4, the following issues occur:

• All users initially see the operation in the mobile app.

• After one user selects Start/Clock In, the Start/Clock In option becomes hidden or disabled for the other assigned users, and the operation may appear unassigned to them.

• Other assigned users are unable to start related operations until the work order is set to TECO.

• After operation completion and synchronization, the operation status remains stuck as PCNF in the JEST table instead of updating to CNF, even though the AFRU table correctly registers a final confirmation.

SAP Service and Asset Manager (SSAM) 2511

SAM, SSAM, ssam, Assignment Type 4, assignment type 4, Multi-user, Multiple Technicians, multiple technicians, Same Operation, same operation, PCNF, pcnf, CNF, cnf, JEST, jest, AFRU, afru, Clock In, clock in, Clock Out, clock out, CICO, cico, Split Operations, split operations, WO.Assignment, wo.assignment, Start hidden, operation status, teco, TECO, mdkWin, create_client, create_client.ps1 , KBA , MOB-APP-SAM , SAP Service and Asset Manager , How To