3777649 - Error when opening matrix grid reports: retirement eligibility settings

• When navigating to Matrix Grid Reports: Retirement Eligibility Settings, an error message is displayed and the page does not load.
• Error message: “Your request has not been processed successfully. Please try again.”

SAP SuccessFactors Succession & Development

1. Open Action Search and select “Matrix Grid Reports: Retirement Eligibility Settings”.
2. Observe that the page loads with an error and shows code 900-001-6.

The “Matrix Grid How vs. What Report (9-Box)” is not enabled in Provisioning, which makes the Retirement Eligibility option unavailable.

1. Enable “Matrix Grid How vs. What Report (9-Box)” in Provisioning.
2. Ensure the user has Role-Based Permission: Administrator Permissions > Manage Succession > How vs. What Configuration.
3. Verify the Matrix Classifier XML includes the retirement flag category required for Retirement Eligibility settings.

• Refer to: Configuring Retirement Eligibility Settings
• Refer to: Succession Management - Matrix Grid Report - User Assistance Document link (2536013)

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