SAP Knowledge Base Article - Preview

3777908 - Unable to create document on Plan Communicator due to the following error "internal_server_error: exception raised during rest call" for SAP Incentive Management

Symptom

  • Unable to create/save documents in plan communicator; saving returns error.
  • Errors: {"status":"INTERNAL_SERVER_ERROR","message":"Exception raised during REST call","errors":null}
  • Occurs when attempting to save a newly created document in the documents workspace.
  • Affects all selected business units and plans.


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Environment

  • SAP Sales Performance Management
  • Incentive Management

Product

SAP Incentive Management all versions

Keywords

plan communicator, document save error, internal_server_error, exception raised during rest call, documents workspace, cannot create document, post api error, documentTemplates, sequence generator, sequence number, save fails, incentive management, rest call exception, create document, error on save , KBA , CEC-SAL-COM-PLC , Plan Communicator , Problem

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