Symptom
- A Microsoft SAML authentication prompt appears when opening the Command Center URL for certain data centers.
- Demo:
- bizx68sales.jobs2web.com/commandcenter
- Stage:
- bizx80.stage.jobs2web.com/commandcenter
- bizx82.stage.jobs2web.com/commandcenter
- Production:
- bizx80.jobs2web.com/commandcenter
- bizx82.jobs2web.com/commandcenter
- Demo:
- The prompt is shown as an "MS SAML authentication box".
- Other command center instances in different data centers do not show this prompt.
Environment
SAP SuccessFactors Recruiting Marketing
Reproducing the Issue
- Open a window in your browser
- Navigate to the command center URL for the affected data center
- Observe that a Microsoft SAML authentication prompt appears
Cause
The change in authentication to EntraID was part of a planned update. However, this change was not expected to impact S-user access to Command Center.
Resolution
Engineering Team has reverted the authentication changes from EntraID redirection back to the previous accounts.sap.com authentication flow.
S users should no longer receive Microsoft SAML authentication prompt when accessing the affected Command Center URLs.
See Also
3064221 - Command Center V2 URLs - Recruiting Marketing
Keywords
ms saml prompt, microsoft saml, saml authentication, command center access, chrome incognito, login prompt, sso, single sign-on, authentication box, access issue, demo instance, data center, command center url, authentication popup, browser incognito , KBA , LOD-SF-RMK-CC2 , Command Center Version 2 , Known Error
SAP Knowledge Base Article - Public