SAP Knowledge Base Article - Public

3777982 - Microsoft authentication prompt appears when accessing command center - Recruiting Marketing

Symptom

  • A Microsoft SAML authentication prompt appears when opening the Command Center URL for certain data centers.
    • Demo:
      • bizx68sales.jobs2web.com/commandcenter
    • Stage:
      • bizx80.stage.jobs2web.com/commandcenter
      • bizx82.stage.jobs2web.com/commandcenter
    • Production:
      • bizx80.jobs2web.com/commandcenter
      • bizx82.jobs2web.com/commandcenter
  • The prompt is shown as an "MS SAML authentication box".
  • Other command center instances in different data centers do not show this prompt.

Environment

SAP SuccessFactors Recruiting Marketing 

Reproducing the Issue

  1. Open a window in your browser
  2. Navigate to the command center URL for the affected data center
  3. Observe that a Microsoft SAML authentication prompt appears

Cause

The change in authentication to EntraID was part of a planned update. However, this change was not expected to impact S-user access to Command Center.

Resolution

Engineering Team has reverted the authentication changes from EntraID redirection back to the previous accounts.sap.com authentication flow.

S users should no longer receive Microsoft SAML authentication prompt when accessing the affected Command Center URLs.

See Also

3064221 - Command Center V2 URLs - Recruiting Marketing

Keywords

ms saml prompt, microsoft saml, saml authentication, command center access, chrome incognito, login prompt, sso, single sign-on, authentication box, access issue, demo instance, data center, command center url, authentication popup, browser incognito , KBA , LOD-SF-RMK-CC2 , Command Center Version 2 , Known Error

Product

SAP SuccessFactors Recruiting all versions