3778073 - HRIS sync job skipped with "FTP/SFTP file cannot be found" although the file exist in SFTP

• HRIS Sync job skipped and with an error message in the logs: "FTP/SFTP file cannot be found."
• Job details show: "No file from FTP server matched this file name pattern: "file name" even though a file with the name .csv exists on the SFTP server.

• SAP SucccessFactors HCM suite
• SAP SucccessFactors Employee Central

• If the actual SFTP file is named without that date suffix, no file matches the pattern and the job is skipped.
• The file does not exist in SFTP file

If the file exists on the SFTP server and both the file name and file path match the HRIS Sync job configuration, this error may be related to the date format configured in the file name pattern. There are two options to resolve this issue:

Option 1: Remove the date format from the job configuration

1. You can edit the scheduled job configuration.
2. In the File Access section, clear the Date Format field (set it to blank/none).
3. Leave the File Name only.
4. This will instruct the job to look for the exact file name on the SFTP server without any date, which matches the file currently present at the file path.

Option 2: Rename the File to Include the Date

If you do not want to modify the job configuration, rename the file on the SFTP server to match the expected pattern.

• Example: With the date in ddMMyyyy format, the file must be named <filenameddMMyyyy.csv>. The system will then match it via the wildcard pattern <filenameddMMyyyy*.csv>.
• Important: Ensure the file is uploaded to the correct SFTP folder path before the scheduled job execution time. Jobs may fail due to missing files, incorrect filenames, or incorrect date formats.
• For supported date formats, refer to KBA 2212605 — Understanding and using the generic sections - Scheduled Job setup - Partner & Support.

• KBA: 3397754 - Additional '*' displays in the filename in SFTP Job Error message 'No file from FTP server matched this file name pattern'
• KBA: 2320572- SuccessFactors Provisioning Scheduled Jobs Tips & Tricks
• KBA: 2212605 - - Understanding and using the generic sections - Scheduled Job setup - Partner & Support

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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions