3778104 - Equipment not found when adding repair objects in an in-house repair - SAP S/4HANA Cloud Public Edition

In the Manage In-House Repairs app, when adding Repair Objects, no equipment is listed for the selected current customer (sold-to party). When attempting to add an equipment, the following error is displayed.
Error Message: Current customer for equipment does not match the sold-to party. (Message no. CRMS4_REPAIR_BO037)

SAP S/4HANA Cloud Public Edition

1. Open the Manage In-House Repairs app and create a new in-house repair.
2. Select a sold-to party and create/save the in-house repair.
3. Navigate to Repair Objects and choose Add.
4. Observe that no equipment is offered or selectable.

Equipment intended as a repair object must be Customer Equipment (equipment category "S") with the Current Customer maintained. The issue occurs when the equipment's Current Customer is missing or does not match the sold-to party on the in-house repair.

1. Verify the equipment is category "S" (Customer Equipment).
2. Open the Display Material Serial Number app for the equipment’s material and serial number.
3. Check the Customer data tab:
4. Ensure the CurCustomer field exists (only for category "S") and is maintained.
5. Maintain CurCustomer with the sold-to party using the "Change Material Serial Number" app or the "Change Technical Object" app.
6. Return to Manage In-House Repairs and add the repair object again.

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