Symptom
- Dependent ticket types (for example, child discounts requiring an adult ticket) do not take effect in the backend: a warning appears, but booking still completes via fast booking or booking with customer data.
- In the webshop, the same dependency shows a warning and prevents checkout (payment button disabled) until an adult ticket is added.
- Typical messages observed: “you must add an adult ticket” and “the ticket category ‘child’ can only be booked together with ‘adult’.”
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Environment
SAP Event Ticketing - back end
Product
SAP Event Ticketing, cloud edition all versions
Keywords
dependent ticket, child ticket, adult requirement, booking override, special booking rights, backend booking, fast booking, warning but booking possible, webshop payment disabled, discount dependency, reduction dependency, validation bypass, role permission, event ticketing cloud, price list dependency, abhänige Ermäßigung, greift nicht, Buchung, Sonderrechte bei Buchung , KBA , IS-SE-ET , SAP Event Ticketing , Problem
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