3778294 - Ship-to Address in Invoice Volume Report Does Not Match Invoice Document

The Invoice Volume report displays a different Ship-To value instead of the actual value maintained in the respective Invoice Document

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Navigate to the Reports view.
3. Open the Invoice Volume report.
4. Search for ABC (where ABC represents the Invoice Document ID).
5. Observe that the displayed State (Ship-To) field value does not match the Ship-To state maintained in the Invoice Document.

The issue occurs because the Sales Order/Invoice Document uses a Ship-To address that is different from the Ship-To address maintained in the account master data. 

The State (Ship-To) field in the Invoice Volume report is determined from the Account Master Data and not from the Ship-To address maintained in the Invoice Document. This is the standard system behavior.

To display the Ship-To information from the transaction document instead of the Account Master Data, add the required Ship-To field in the Invoice Volume report.

In the Invoice Volume report, add the column Address of Ship-To to display the Ship-To address information.

Depending on the required Ship-To information, use the available fields ending with "of Ship-To" (for example, State of Ship-To, Postal Code of Ship-To, and similar fields). These fields retrieve the data from the Sales Order/Invoice Document.

If the required field is not available for selection in the Invoice Volume report (for example, Address of Ship-To):

1. In the Invoice Volume report, click the Configure icon in the top-right corner.
2. Expand the Business Partner dimension.
3. Find the characteristic Address of Ship-To.
4. Select the checkbox Display in Report and click OK.
5. The Address of Ship-To characteristic is added to the Row Fields, allowing you to view the Ship-To address used in the Sales Order/Invoice Document.

KBA 2693245 - Ship-To Address in Sales Volume Report Does Not Match With Sales Order - SAP for Me

Customer Invoicing; Reports View; Invoice Volume report; Invoice Document; Sales Order; Account Master Data; Ship-To address; State (Ship-To); Address of Ship-To; State of Ship-To; Business Partner; Row Fields; Address mismatch; Wrong Ship-To state; Report discrepancy; Different ship-to value; Configure report; Display in Report; Add column; Characteristic selection  , KBA , SRD-CRM-ORD , Orders & Contracts , Problem