Symptom
Email to remove from Registration Confirmation
Environment
SAP SuccessFactors Learning
Cause
When a VLS is assigned to the time slot after users have already been enrolled, the VLE_ENROLLMENT notification is initiated, resulting in an additional message.
Resolution
- Identify the notification template that sends the unwanted message (for example, VLE_ENROLLMENT) using the template-to-initiator map.
- If feasible, avoid performing the action that initiates this template (assigning a VLS to the time slot after users are enrolled) to prevent the message from being sent.
- If the action must be kept, edit the notification template so that only the calendar invite is sent:
-
- Open the notification template.
- Clear the Subject and Body content.
- Keep only the vCal (VCAL) details.
- Save the template.
- Test the enrollment and scheduling scenario and confirm that only the expected emails are received.
See Also
Keywords
registration confirmation email, remove notification, duplicate email, VLE_ENROLLMENT, VLS, time slot, calendar invite, vCal, VCAL, notification template, class enrollment, class assignment email, disable email, suppress notification, SuccessFactors Learning notifications, lms , KBA , LOD-SF-LMS-NOT , Notifications , Problem
Product
SAP SuccessFactors Learning all versions
SAP Knowledge Base Article - Public