Symptom
- When searching for personnel in the global header search box, only the title appears in the search result.
- Search results display limited information: Title, Login Name, and Phone Number.
- Additional fields cannot be displayed in the search results.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
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SAP SuccessFactors HCM Core
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SAP SuccessFactors HCM Suite
Reproducing the Issue
1. Search in the global header.
2. Enter a person’s name and run the search.
3. Observe that the search result card only shows the title, login name, and phone number.
Resolution
- The Engineering team confirmed that this is the expected behavior. The Global Header search results do not support customized fields.
- By default, the following fields are displayed: Title, Login Name (for Enhanced People Search), and Phone.
- To request a different system behavior, create an enhancement request. The SuccessFactors product management team will review and assess the requested functionality for consideration in a future release.
See Also
Permissions for Configuring People Search
Adding Employment Differentiators to Indicate Multiple Employments
Keywords
global header search, main search box, people search, enhanced people search, search results, title only, additional fields, customize , KBA , LOD-SF-PLT-SRH , Search , Problem
Product
SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions
SAP Knowledge Base Article - Public