3778344 - Assignments appear greyed out in filtered views at the Dispatching Board

• Some assignments are greyed out on the Dispatching Board
  

  

  Fig. 1: Greyed out assignments on the Dispatching Board

• The assignments have service call and activity numbers and function properly
• The visual appearance makes the tickets hard to read
• The behavior is observed in specific Dispatching Board views

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP Field Service and Asset Management

dispatching board, planning board, greyed out assignments, grayed out assignments, highlighting, service call type filter, filtered view, activity highlight, non-matching assignments, planning and dispatching, visibility, board views, overbooking prevention, field service management, ui appearance , KBA , CEC-SRV-FSM-PD , FSM Planning and Dispatching , Problem