SAP Knowledge Base Article - Preview

3778423 - Customer Name not populated when creating Move In process from Customer Hub in Agent Desktop

Symptom

  • Automatic identification of the customer from the customer hub fails when move-in is initiated.
  • The Customer name is not auto-populated as expected.


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Environment

SAP Service Cloud Version 2

Keywords

move-in, customer hub, auto-identification, auto-populate, Create Move In, Get Financials Amount, commonIntegration.10011, External ID doesn't exist, S/4 replication, individual customer, business partner replication, utilities c4c s4 api, financial amounts api, not started , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem

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