SAP Knowledge Base Article - Public

3778599 - Error "Update of Sales Data key is not allowed once Customer is replicated"

Symptom

Error message "Update of Sales Data key is not allowed once Customer is replicated" occurs when trying to update the Sales Organization of Accounts.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Customers > Accounts.
  2. Open the desired Account ID.
  3. Go to Sales Data facet.
  4. Click on edit button.
  5. Try to assign a Sales Organization.
  6. Error message "Update of Sales Data key is not allowed once Customer is replicated" occurs.

Cause

The error message "Update of Sales Data key is not allowed once Customer is replicated" occurs because the affected Accounts have already been replicated to an external system.

Once an Account has been replicated, changes to the Sales Data key fields (such as adding, updating, or removing Sales Data entries) are no longer permitted in SAP C4C. This restriction is in place to prevent inconsistencies between C4C and the external system, as changes to these fields are not automatically synchronized after replication.

Resolution

This is the standard system behavior.

Therefore, any required changes to the Sales Data should be completed before the Account is replicated to the external system.

Keywords

C4C, sales organization, sales org, sales unit, sales office, distribution channel, division, account, customer, individual customer, client, erp, ecc, s4, s/4, s/4hana, replicate, replicates, replication, replicating, replicated, external id, updating, update, updates, updated, changing, change, changes, changed, modifying, modify, modifies, modified, removing, remove, removes, removed, deleting, delete, deleted, deleted, assigning, assign, assigns, assigned, adding, add, adds, added, associating, associate, associates, associated, insert, inserts, inserting, inserted, put, putting, enter, enters, entering, entered , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer core applications all versions