Symptom
Error message "Update of Sales Data key is not allowed once Customer is replicated" occurs when trying to update the Sales Organization of Accounts.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Customers > Accounts.
- Open the desired Account ID.
- Go to Sales Data facet.
- Click on edit button.
- Try to assign a Sales Organization.
- Error message "Update of Sales Data key is not allowed once Customer is replicated" occurs.
Cause
The error message "Update of Sales Data key is not allowed once Customer is replicated" occurs because the affected Accounts have already been replicated to an external system.
Once an Account has been replicated, changes to the Sales Data key fields (such as adding, updating, or removing Sales Data entries) are no longer permitted in SAP C4C. This restriction is in place to prevent inconsistencies between C4C and the external system, as changes to these fields are not automatically synchronized after replication.
Resolution
This is the standard system behavior.
Therefore, any required changes to the Sales Data should be completed before the Account is replicated to the external system.
Keywords
C4C, sales organization, sales org, sales unit, sales office, distribution channel, division, account, customer, individual customer, client, erp, ecc, s4, s/4, s/4hana, replicate, replicates, replication, replicating, replicated, external id, updating, update, updates, updated, changing, change, changes, changed, modifying, modify, modifies, modified, removing, remove, removes, removed, deleting, delete, deleted, deleted, assigning, assign, assigns, assigned, adding, add, adds, added, associating, associate, associates, associated, insert, inserts, inserting, inserted, put, putting, enter, enters, entering, entered , KBA , LOD-CRM-ACC , Account , Problem
SAP Knowledge Base Article - Public