3778737 - Unable to edit H‑1B text field during i‑9 reverification in ONB 2.0

• Unable to edit the H-1B text field during reverification in ONB 2.0.
• The text field is prepopulated and not editable, which is not applicable for current employees.
• This issue occurs with any employee when the H-1B visa is chosen.

 SAP SuccessFactors Onboarding

1. Start I‑9 Reverification (Section 3) in ONB 2.0.
2. Select H‑1B as the visa/document type.
3. Observe that the H‑1B-related text field is prepopulated and cannot be edited.

1. Verify the I‑9 task state:
2. If Section 3 is Completed or the reverification task is closed, fields are read‑only. Use the Reopen/Reset Section 3 action (if enabled) to enter edit mode.
3. If an E‑Verify case is open/closed and linked, certain fields are locked. Complete or close the E‑Verify case, then retry.
4. Confirm role‑based permissions (RBP):
5. Ensure the user has permissions for Manage Onboarding (including I‑9), I‑9 Admin/I‑9 Reverification (naming can vary by tenant), and access to Compliance Forms and Document Management.
6. After changing RBP, have the user sign out and sign in again, then test.
7. Check the field configuration for Section 3:
8. In I‑9 configuration, ensure the H‑1B‑related field is visible and editable for the Reverification scenario (Section 3), not only for Section 2.
9. If using MDF-based business rules, confirm no rule is setting the field to read‑only when H‑1B or related document types are selected.

• KBA: KBA 3128830 - Troubleshooting ICF errors - Guided Answers
• KBA: SAP Note 12 - Individual solution without a specific SAP Note

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