SAP Knowledge Base Article - Preview

3778797 - The external user welcome email was not received until it was resent later - Onboarding

Symptom

  • External welcome email appears as triggered in Email Services, but the external recipient does not receive the first and second sends; delivery occurs only after a later resend (for example, the third attempt).


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

onboarding, email services, external welcome email, not received, bounced, 550 5.7.1, unsolicited mail, gsmtp, gmail, email blocked, notifications, resend, third attempt, deliverability, email bounce, ONX, Google , KBA , LOD-SF-OBX-EML , Notifications , Problem

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