Symptom
- External welcome email appears as triggered in Email Services, but the external recipient does not receive the first and second sends; delivery occurs only after a later resend (for example, the third attempt).
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate onboarding and complete the New Hire Data Review step.
- Send the External Welcome email; it appears in Email Services, but the recipient does not receive it.
- Resend the External Welcome email a second time; still not received.
- Resend again (for example, a third time); the recipient receives the email.
Cause
- The receiving email provider classified the messages as unsolicited/spam and bounced them with 550 5.7.1, leading to blocking of the first attempts.
Resolution
Please raise a support ticket to Google and inquire about how to handle the emails sent from the SuccessFactor end.
See Also
Keywords
onboarding, email services, external welcome email, not received, bounced, 550 5.7.1, unsolicited mail, gsmtp, gmail, email blocked, notifications, resend, third attempt, deliverability, email bounce, ONX, Google , KBA , LOD-SF-OBX-EML , Notifications , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public