3778797 - The external user welcome email was not received until it was resent later - Onboarding

• External welcome email appears as triggered in Email Services, but the external recipient does not receive the first and second sends; delivery occurs only after a later resend (for example, the third attempt).

SAP SuccessFactors Onboarding

1. Initiate onboarding and complete the New Hire Data Review step.
2. Send the External Welcome email; it appears in Email Services, but the recipient does not receive it.
3. Resend the External Welcome email a second time; still not received.
4. Resend again (for example, a third time); the recipient receives the email.

• The receiving email provider classified the messages as unsolicited/spam and bounced them with 550 5.7.1, leading to blocking of the first attempts.

Please raise a support ticket to Google and inquire about how to handle the emails sent from the SuccessFactor end.

• Gmail - Unsolicited Message Error (550 5.7.1)
• KBA 3154131 - notification emails recognized as phishing by email providers (onboarding)

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