3779136 - Licenses bought in SAP Store are not available in SAP Analytics Cloud

SAP Analytics Cloud Licenses were bought via the SAP Store. After the purchase has been completed (a confirmation email has been received), the licenses are not available in the SAP Analytics Cloud tenant.

SAP Analytics Cloud

In such cases, the order fulfillment must first be verified by the SAP Store Support team. To do so, please raise a support ticket with SAP Store Support using the following link: https://store.sap.com/dcp/en/supportform.
 
You can follow this KBA to help you through the process: KBA 2546271 - How to contact SAP Store team for assistance 
 
When submitting the ticket, please include the following details:

• SAP Store Order Number
• Partner ID
• SAC Tenant ID
• SKU
• Purchased quantity vs. available quantity
• Relevant screenshots from SAP Store and SAC Administration

The SAP Store Support team will validate the order. If the order is confirmed and the issue is identified as downstream provisioning, SAP Store Support will route the case to the appropriate fulfillment or provisioning team.

If the SAP Store support team indicates that an investigation by the Cloud Fulfillment team is required, please get in touch with your account executive, relay the information from the SAP Store support team, and ask them to create a ticket with the Cloud Fulfillment team.

If you are unsure who your account manager is, follow the steps in this KBA: 2626344 - Who is the SAP Account Executive for my company? - SAP for Me

• KBA 2546271 - How to contact SAP Store team for assistance
• KBA 2626344 - Who is the SAP Account Executive for my company?
• KBA 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• KBA 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
• KBA 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• SAP Analytics Cloud Connection Guide
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support 

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