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3779267 - solr full index fails with 'could not export configuration' due to race condition in solr cloud

Symptom

  • During a full solr indexing job, the process fails with the message: "Could not export configuration for index"
  • Logs may also show: "Could not reload configuration for index"
  • solr cluster was health during that time, no cpu, memory resource issue, no restart.
  • The failure occurs while exporting the index configuration as part of the indexing initialization without any detail error message like "Could not reload configuration for index: name=master_tciusa_Product_flop","name":"de.hybris.platform.solrfacetsearch.solr.exceptions.SolrServiceException","cause":{"commonElementCount":15,"localizedMessage":"Timeout while waiting for async request: requestId=3da3f4f8-4d41-49a8-8091-9e40ecbb08b5, timeout=300,000" or "Could not export configuration for index: name=master_tciindia_Product_default","name":"de.hybris.platform.solrfacetsearch.solr.exceptions.SolrServiceException","cause":{"commonElementCount":15,"localizedMessage":"Could not find a healthy node to handle the request.","message":"Could not find a healthy node to handle the request."




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Environment

  • Product: SAP Commerce Cloud
  • solr cloud and solr 9.x

Product

SAP Commerce Cloud all versions

Keywords

solr indexing, could not export configuration, could not reload configuration, full index failure, configuration reload, jvm heap, insufficient memory, solr heap, scale factor, solrfacetsearch, indexer job, rolling restart, schema load, cache warmup , KBA , CEC-SCC-COM-SRC-SER , Search and Navigation , Problem

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