Symptom
- The Onboarding Dashboard filter is not showing results when filtered by start date in descending order.
- The sort order in the Onboarding Dashboard is not working when descending order is selected.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Onboarding Dashboard
- In the sort order, select 'Descending'
- The candidates are not sorted in descending order
Cause
Error from DevTool Network Tab:
"error": {
"code": "OLE0001",
"message": "The non-nullable property 'manager' is missing."
In the backend logs, there is a process ID with 'No Manager'
Resolution
For Customers and/or Implementation Partner
- Create a support ticket and provide this KBA in the subject line to review the logs of the affected Onboarding Process IDs
- Once the process IDs are captured, confirm whether the user record is valid or not.
- If valid, correct the record by adding a manager in Manage Data > Process
- If not valid, purge the user record
For SAP Technical Support
- Please review the internal note of the KBA
Keywords
ONB2ProcessStatusOverviewInstanceBuilder, The non-nullable property 'manager' is missing, Onboarding Dashboard Filter, descending, Onboarding Dashboard, sort order, NO_MANAGER, Filter, Onboarding, Dashboard, OBX, ONB, Process ID, ONB2 , KBA , LOD-SF-OBX-DBD , Dashboard , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public