SAP Knowledge Base Article - Public

3779324 - Onboarding Dashboard filter sort order is not working - Onboarding

Symptom

  • The Onboarding Dashboard filter is not showing results when filtered by start date in descending order.
  • The sort order in the Onboarding Dashboard is not working when descending order is selected.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Onboarding Dashboard
  2. In the sort order, select 'Descending'
  3. The candidates are not sorted in descending order

Cause

Error from DevTool Network Tab:

"error": {
        "code": "OLE0001",
        "message": "The non-nullable property 'manager' is missing."

In the backend logs, there is a process ID with 'No Manager'

Resolution

For Customers and/or Implementation Partner

  • Create a support ticket and provide this KBA in the subject line to review the logs of the affected Onboarding Process IDs
  • Once the process IDs are captured, confirm whether the user record is valid or not.
    • If valid, correct the record by adding a manager in Manage Data > Process
    • If not valid, purge the user record

For SAP Technical Support

  • Please review the internal note of the KBA

Keywords

ONB2ProcessStatusOverviewInstanceBuilder, The non-nullable property 'manager' is missing, Onboarding Dashboard Filter, descending, Onboarding Dashboard, sort order, NO_MANAGER, Filter, Onboarding, Dashboard, OBX, ONB, Process ID, ONB2 , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions