3779357 - Just Ask returns results only from datasphere model when datasphere tunnel/live connection is enabled — SAP Analytics Cloud

• When the tunnel connection for Datasphere (DSP) live connection is enabled, any NQL query in Just Ask returns results from a DSP model.
• The DSP model is top-ranked, preventing selection of import models in Just Ask.
• Just Ask does not function as expected when the DSP tunnel connection is enabled.

• Product: SAP Analytics Cloud
• SAC Just Ask
• Analytical Insights in Joule
• SAP Datasphere (DSP)

1. Log in to the SAP Analytics Cloud tenant.
2. Ensure a Datasphere live connection via tunnel is enabled and that a Datasphere user is configured under Remote Connection > Logon Details.
3. Open Just Ask.
4. Do not select a model.
5. Ask a query such as “show me sales by country”.
6. Observe that the result is generated from a Datasphere model, even though import models are available.

• This issue is fixed by Just Ask development team. The fix is applied to production tenant already.
• If you face the same issue again. appreciate to raise a case to LOD-ANA-ASK component.

1. Open Just Ask.
2. Go to Manage Models.
3. Identify the relevant Datasphere Acquired model(s).
4. Set these model(s) to Hidden so they are not considered by Just Ask.
5. Run the NQL query again; the remaining eligible models (for example, import models) can now be used for results.
6. Note: A product fix has been planned for a future release and will be delivered to production once available.

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