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3779424 - Joule Navigation Links Are Not Generated for SuccessFactors Pages

Symptom

  • When entering commands such as “View my manager” or “View my peers”, Joule correctly displays a profile card with the employee's name.  However, the profile card is not a clickable hyperlink and does not navigate the user to the corresponding Employee Profile page in SAP SuccessFactors. The base functionality of Joule is working correctly for other queries.
  • When entering commands such as “View Org Chart” or “Go to Home Page”, Joule provides a text-based response instead of generating the expected navigation button or deep link. 
  • Standard configuration checks have already been completed, including:
    • SuccessFactors user permissions and assignment to the deepLinkActivationPermission group.
    • Execution of the "Refresh Synthetic Group Data" job.
    • Verification of the IPS source/target configuration and provisioning job.
    • Confirmation of the assigned Role ID in Work Zone.


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Environment

  • SAP SuccessFactors HCM Suite
  • Joule

Product

SAP SuccessFactors HCM Core 2605

Keywords

SAP SuccessFactors, Joule, SF, Joule, Navigational use case, navigational service, configuration, troubleshooting, Work Zone, BTP, deeplink
, KBA , LOD-SF-PLT-JOU , Joule in SuccessFactors , Problem

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