SAP Knowledge Base Article - Public

3779471 - Need a report for all change logs on a case

Symptom

Need a report for all change log happen on case

Environment

  • SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2

Reproducing the Issue

N/A

Cause

The capability to report or publish all case change logs is not provided: no standard analytics story exists and the case data source does not expose the required change-history scope.

Resolution

Please kindly check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/sap/ino/#/campaign/3766

See Also

Keywords

case change log report, case change history, case audit log, case history report, analytics story, case data source, change log export, publish change logs, service cloud case, sales cloud case, case management, feature limitation, enhancement request, influence request, reporting change history , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions